Client Relationship Manager

Client Relationship Manager
Cardiff
£28,000 + Benefits

If you’re the kind of person who genuinely enjoys talking to clients, building relationships that last, and spotting opportunities others might miss — this could be the role for you.

Page 1 Recruitment is proud to be partnering with a fast-growing comparison platform based in Cardiff. This is a business that invests in its people, moves quickly, and has created a culture where great work gets noticed. As they continue to expand, they’re looking for a Client Relationship Manager to join a warm, ambitious team and take ownership of a portfolio of valued B2B clients.

This isn’t a cold-calling role. You’ll be working with existing clients — nurturing those relationships, resolving issues before they become problems, and identifying opportunities to add real value through upselling products and services that genuinely make a difference to their business.

What You’ll Be Doing

• Acting as the go-to contact for a portfolio of B2B clients, building trust and long-term loyalty
• Managing client relationships primarily via phone and email, handling queries and resolving issues with pace and professionalism
• Identifying and converting upsell opportunities — recommending solutions that genuinely benefit the client
• Managing complaints with care and turning difficult situations into positive experiences
• Collaborating with internal teams to keep operations running smoothly and the client experience consistently excellent

What We’re Looking For

• At least 1 year in a client-facing sales, account management, or relationship management role
• A track record of managing business accounts and delivering upsell results
• Clear, confident communication — both on the phone and in writing
• A positive, proactive approach and someone who genuinely enjoys working as part of a team

What’s In It For You

• £28,000 basic salary with regular pay reviews
• Dedicated training budget to support your development
• Flexitime and a relaxed dress code
• 40+ Days Holiday
• Your birthday off and an extended Christmas break
• Takeaway Fridays, free parking, and generous sick leave — and more besides

If you’re passionate about building B2B relationships, excel at upselling, and are looking for an exciting, supportive work environment, apply now! Or contact Chengi at Page 1 Recruitment today at 0114 700 3533!